Asset and dependency mapping
A maintained view of supported devices, network zones, applications, communication paths, owners and vendor dependencies, using approved discovery methods.
Manufacturing & Industrial
Manufacturing & Industrial
IT support that respects production
Manufacturers rely on connections between business systems and production environments. ALCO supports the surrounding IT and network infrastructure in coordination with plant leadership and specialist vendors.
Operational technology (OT) requires a different approach from office devices. Discovery, access and maintenance decisions account for safety procedures, equipment constraints and approved production windows. We do not begin with intrusive scanning or broad changes on a live control network.
How ALCO can help
Network segmentation
Firewalls, VLANs and controlled conduits between business, plant, vendor and guest zones, with rules documented by operational purpose.
Secure remote support
Named access, multi-factor authentication where supported, approved jump paths, time or request limits and logs for in-scope vendor connections.
Supporting IT operations
Identity, supported endpoints and servers, plant-office connectivity, endpoint safeguards, change records and risk-based patch coordination.
Recovery coordination
Coverage and restore planning for agreed servers, configurations and application dependencies, with responsibilities shared explicitly among ALCO and specialist vendors.
Production-aware escalation
Contact paths, severity definitions, maintenance approvals and technical handoffs designed around operational impact rather than ticket count alone.
A clear plan from the start
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Establish operating requirements
Confirm production-critical processes, safety responsibilities, vendor restrictions and change authority before any discovery or maintenance work.
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Map and prioritize safely
Use existing records and approved discovery methods to identify dependencies, remote-access paths and network boundaries. Schedule containment work with rollback plans.
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Plan for recovery and renewal
Clarify recovery responsibilities and rank improvements by production impact, aligning the work with shutdowns, equipment refreshes and vendor availability.
Scope and responsibilities
ALCO does not change safety functions, controller logic or vendor-validated production configurations without the plant's explicit authorization and the appropriate controls or equipment specialists. Operational safety and process ownership remain with the manufacturer.