Terms of Service

Acceptance and scope

These Terms of Service (“Terms”) govern access to and use of alcohq.com, legacy public pages on alcousa.org, and other public ALCO USA Inc. webpages that link to them (collectively, the “Site”). By accessing the Site, submitting information through it or using a Site feature, you agree to these Terms. If you do not agree, do not use the Site.

The Site is intended primarily for businesses, organizations and people evaluating or using technology services on their behalf. If you act for an organization, you represent that you have authority to provide information and take the actions you take for it. You must be at least 18 years old to submit a form or use any account-based feature.

About ALCO USA Inc.

ALCO USA Inc. (“ALCO,” “we,” “us” or “our”) is an Idaho corporation and a family-led and operated provider of managed IT, on-demand IT support, DevOps, cloud, hosting, cybersecurity, compliance-readiness and related technology services.

You may reach us at [email protected], at +1 (208) 813-0531, or through our contact page.

Website information is general information

The Site includes service descriptions, articles, insights, examples, checklists, case studies and other general information. It may not account for your systems, contracts, risk profile, industry or legal obligations.

Site content is not individualized technical, cybersecurity, legal, regulatory, accounting, tax or financial advice. Standards, software, threats, laws and compliance frameworks change over time. Obtain advice appropriate to your circumstances before acting on information published here.

Viewing the Site, contacting ALCO or receiving an initial response does not create a client, adviser, fiduciary or professional-services relationship.

Quotes and service agreements control

Descriptions, prices, response times, availability statements and examples on the Site are invitations to discuss services, not binding offers or guarantees. ALCO undertakes professional work only after the applicable scope and commercial terms have been accepted in writing.

Controlling documents may include a master services agreement, statement of work, order form, accepted quote, project authorization, data-processing agreement, business associate agreement or another signed document. Those documents determine matters including:

• scope, deliverables, exclusions and dependencies;
• fees, expenses, taxes and payment terms;
• support hours, service levels and escalation;
• security, confidentiality and data-handling obligations;
• warranties, remedies and limitations of liability;
• intellectual-property ownership and licensing; and
• term, suspension, termination and transition assistance.

Nothing on the Site creates an uptime commitment, response-time commitment, monitoring obligation, warranty, fixed price or duty to perform work unless it also appears in the applicable written agreement. Testimonials, case studies and examples describe particular circumstances and do not promise identical results.

Permitted use

Subject to these Terms, ALCO grants you a limited, revocable, non-exclusive and non-transferable right to:

• browse the public Site;
• share links to public pages;
• print or download reasonable portions for your own internal evaluation of ALCO; and
• use Site features for their intended business purpose.

You must use the Site lawfully, respect the rights of others and comply with technical instructions, access controls and published policies.

Prohibited conduct

You may not use the Site or an ALCO-connected system to:

• violate law, a contractual obligation or a third party’s rights;
• obtain or attempt unauthorized access to an account, system, network, file, credential or data;
• scan, probe, crawl, enumerate or test systems for vulnerabilities without prior written authorization defining the systems, methods and time period permitted;
• conduct password testing, social engineering, denial-of-service testing or similar security activity without written authorization;
• bypass authentication, rate limits, bot controls, access controls, robots directives or other safeguards;
• introduce malware, destructive code, malicious files or harmful instructions;
• disrupt, overload, degrade or interfere with the Site or another user’s access;
• impersonate another person or organization or submit materially false information;
• harvest personal information, credentials or contact details;
• use automated tools inconsistently with published robots directives or in a way that creates unreasonable load;
• frame, mirror, republish or commercially exploit a substantial portion of the Site without permission;
• use Site content to build a competing content library, dataset or commercial publication; or
• train, fine-tune or ground an artificial-intelligence model using Site content without written permission, except to the extent applicable law expressly permits.

Search engines may index public content in accordance with ALCO’s technical directives. A general invitation to contact us is not authorization to test a system. Contact ALCO before performing security testing.

Accounts and access systems

Some resources may require an account or may be delivered through a separate client, support, access or status system. Additional terms may apply, and a signed client agreement controls where applicable.

If you receive account access, you agree to use only credentials assigned or expressly authorized for you; protect passwords, recovery codes, keys and authentication devices; use multi-factor authentication where provided or required; keep authorized-user information current; prevent unauthorized sharing or resale; and notify ALCO promptly if access may have been lost, exposed or misused.

ALCO may temporarily restrict access when reasonably necessary to investigate suspected compromise, protect users or systems, comply with law or stop misuse. Service-specific notice, restoration and termination rights remain governed by the applicable signed agreement.

Intellectual property

The Site—including its text, design, layout, graphics, photographs, illustrations, software, code, videos and downloads—is owned by ALCO or used under license and is protected by copyright, trademark and other laws. ALCO USA, the ALCO name, logos and related branding are trademarks or source identifiers of ALCO.

The limited permission in Section 5 does not allow you to sell, license, republish or commercially exploit Site content; modify content and present it as ALCO’s; remove notices; imply endorsement or affiliation; or use ALCO branding in advertising, domain names, accounts or products. All rights not expressly granted are reserved.

Information and materials you submit

You retain ownership of information and materials you submit. You grant ALCO a limited, non-exclusive right to receive, store, review, reproduce and use them as reasonably necessary to answer your request, operate and secure the Site, prevent abuse and provide a service you later authorize.

You represent that you have the right to submit the material and that doing so does not violate another person’s rights or obligations. Do not send passwords, private keys, payment-card data, protected health information, export-controlled information or similarly sensitive material through a general form. Ask for an approved secure delivery method if sensitive material is required.

Unsolicited ideas or general feedback submitted outside a written confidentiality agreement may be used to improve ALCO’s business or services without compensation or an obligation to adopt the idea. Personal information is governed by our Privacy Policy.

Privacy and cookies

Our Privacy Policy explains what personal information the Site handles, why it is used and the choices available to you. Our Cookie Policy explains browser storage, security technology and optional analytics. Those policies form part of these Terms where applicable.

Third-party services and links

The Site may link to third-party websites or use third-party functionality such as social platforms, security controls, analytics or anti-abuse services. Third parties operate under their own terms and privacy practices.

A link does not mean ALCO controls, sponsors or endorses the third party or all content it publishes. ALCO is not responsible for third-party availability, security, accuracy, content or conduct. References to third-party products or trademarks are for identification or compatibility and do not transfer ownership rights.

Site availability, changes and status information

ALCO works to keep the Site accurate and available, but webpages may be changed, corrected, interrupted, restricted or removed without notice. We are not obligated to preserve or continue a particular public feature.

Maintenance notices, status indicators and incident summaries are informational. They do not create a contractual service level, expand the scope of an engagement or replace direct client communications. Contractual availability and support obligations, if any, appear only in the applicable signed agreement.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless ALCO and its officers, employees and contractors from third-party claims, losses, liabilities and reasonable costs arising from your unlawful or intentionally abusive use of the Site; content you submit that infringes another person’s rights; your material violation of these Terms; or account use you knowingly authorized in violation of these Terms.

This obligation does not apply to the extent a claim results from ALCO’s negligence, willful misconduct or violation of law.

Restriction or termination of Site access

ALCO may restrict or terminate access to the public Site or a Site feature when reasonably necessary to protect the Site, users or third parties; investigate misuse; comply with law; or enforce these Terms.

Termination of website access does not automatically terminate a signed service agreement. Suspension or termination of contracted services is governed by that agreement. Provisions that by their nature should survive—including intellectual property, disclaimers, limitations, indemnification and governing law—will survive.

Governing law and venue

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law rules. To the extent a dispute concerning only the Site is not governed by a separate signed agreement, the parties consent to exclusive jurisdiction and venue in state courts located in Canyon County, Idaho, or—if federal subject-matter jurisdiction exists—the United States District Court for the District of Idaho.

Nothing in these Terms deprives a person of a protection that applicable law does not permit the parties to waive.

General provisions

These Terms and policies expressly incorporated into them are the entire agreement concerning use of the public Site. They do not replace or amend a signed agreement for professional services.

• Severability. If a provision is unenforceable, it will be enforced to the greatest lawful extent and the remainder will continue.
• No waiver. A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the matter identified.
• Assignment. You may not assign rights under these Terms in connection with misuse of the Site. ALCO may assign them as part of a merger, reorganization, sale of assets or transfer of Site operations.
• No special relationship. These Terms do not create a partnership, agency, employment relationship, joint venture or third-party beneficiary rights.
• Headings. Section headings are for convenience and do not change meaning.

Changes, notices and contact

ALCO may update these Terms to reflect changes in the Site, our practices or applicable law. The last-updated date identifies the current version. Material changes will receive reasonable notice on the Site or, where appropriate, through contact information associated with an account. Changes apply prospectively from their effective date. A website update does not silently amend a signed client agreement.