Terms of Service

Acceptance and scope

These Terms of Service (“Terms”) govern ALCO-operated websites, including alcohq.com and tools.alcohq.com, and ALCO-operated legacy or compatibility pages on alcousa.org that link here (the “public Site”). The system-use notices below also describe authorized use of access.alcohq.com, status.alcohq.com, ALCO-provided cPanel, WHM and Webmail, and ALCO’s Stripe billing flows. References to the “Site” include the relevant ALCO-operated feature unless a provision expressly refers only to the public Site. By accessing the Site, submitting information through it or using a Site feature, you agree to these Terms. If you do not agree, do not use the Site.

This page does not extend a public-website liability cap or warranty disclaimer to contracted services. Your signed agreement and mandatory law continue to govern those services; provider notices do not replace ALCO’s obligations under that agreement.

The Site is intended primarily for businesses, organizations and people evaluating or using technology services on their behalf. If you act for an organization, you represent that you have authority to provide information and take the actions you take for it. Account access, orders and binding business instructions must be provided by an adult with the necessary authority. Do not use any system beyond the access granted to you. Provider-operated functionality is also subject to the provider terms shown for that service.

About ALCO USA Inc.

ALCO USA Inc. (“ALCO,” “we,” “us” or “our”) is an Idaho corporation and a family-led and operated provider of managed IT, on-demand IT support, DevOps, cloud, hosting, cybersecurity, compliance-readiness and related technology services.

You may reach us at info@alcohq.com, at +1 (208) 391-7176, or through our contact page.

Website information is general information

The Site includes service descriptions, articles, insights, examples, checklists, case studies and other general information. It may not account for your systems, contracts, risk profile, industry or legal obligations.

Site content is not individualized technical, cybersecurity, legal, regulatory, accounting, tax or financial advice. Standards, software, threats, laws and compliance frameworks change over time. Obtain advice appropriate to your circumstances before acting on information published here.

Viewing the Site, contacting ALCO or receiving an initial response does not create a client, adviser, fiduciary or professional-services relationship.

Quotes and service agreements control

Descriptions, prices, response times, availability statements and examples on the Site are invitations to discuss services, not binding offers or guarantees. ALCO undertakes professional work only after the applicable scope and commercial terms have been accepted in writing.

Controlling documents may include a master services agreement, statement of work, order form, accepted quote, project authorization, data-processing agreement, business associate agreement or another signed document. Those documents determine matters including:

• scope, deliverables, exclusions and dependencies;
• fees, expenses, taxes and payment terms;
• support hours, service levels and escalation;
• security, confidentiality and data-handling obligations;
• warranties, remedies and limitations of liability;
• intellectual-property ownership and licensing; and
• term, suspension, termination and transition assistance.

Nothing on the Site creates an uptime commitment, response-time commitment, monitoring obligation, warranty, fixed price or duty to perform work unless it also appears in the applicable written agreement. Testimonials, case studies and examples describe particular circumstances and do not promise identical results.

Permitted use

Subject to these Terms, ALCO grants you a limited, revocable, non-exclusive and non-transferable right to:

• browse the public Site;
• share links to public pages;
• print or download reasonable portions for your own internal evaluation of ALCO; and
• use Site features for their intended business purpose.

You must use the Site lawfully, respect the rights of others and comply with technical instructions, access controls and published policies.

Prohibited conduct

You may not use the Site or an ALCO-connected system to:

• violate law, a contractual obligation or a third party’s rights;
• obtain or attempt unauthorized access to an account, system, network, file, credential or data;
• scan, probe, crawl, enumerate or test systems for vulnerabilities without prior written authorization defining the systems, methods and time period permitted;
• conduct password testing, social engineering, denial-of-service testing or similar security activity without written authorization;
• bypass authentication, rate limits, bot controls, access controls, robots directives or other safeguards;
• introduce malware, destructive code, malicious files or harmful instructions;
• disrupt, overload, degrade or interfere with the Site or another user’s access;
• impersonate another person or organization or submit materially false information;
• harvest personal information, credentials or contact details;
• use automated tools inconsistently with published robots directives or in a way that creates unreasonable load;
• frame, mirror, republish or commercially exploit a substantial portion of the Site without permission;
• use Site content to build a competing content library, dataset or commercial publication; or
• train, fine-tune or ground an artificial-intelligence model using Site content without written permission, except to the extent applicable law expressly permits.

Search engines may index public content in accordance with ALCO’s technical directives. A general invitation to contact us is not authorization to test a system. Contact ALCO before performing security testing.

Accounts and access systems

Some resources may require an account or may be delivered through a separate client, support, access or status system. Additional terms may apply, and a signed client agreement controls where applicable.

If you receive account access, you agree to use only credentials assigned or expressly authorized for you; protect passwords, recovery codes, keys and authentication devices; use multi-factor authentication where provided or required; keep authorized-user information current; prevent unauthorized sharing or resale; and notify ALCO promptly if access may have been lost, exposed or misused.

ALCO may temporarily restrict access when reasonably necessary to investigate suspected compromise, protect users or systems, comply with law or stop misuse. Service-specific notice, restoration and termination rights remain governed by the applicable signed agreement.

Intellectual property

The Site—including its text, design, layout, graphics, photographs, illustrations, software, code, videos and downloads—is owned by ALCO or used under license and is protected by copyright, trademark and other laws. ALCO USA, the ALCO name, logos and related branding are trademarks or source identifiers of ALCO.

The limited permission under Permitted use does not allow you to sell, license, republish or commercially exploit Site content; modify content and present it as ALCO’s; remove notices; imply endorsement or affiliation; or use ALCO branding in advertising, domain names, accounts or products. All rights not expressly granted are reserved.

Information and materials you submit

You retain ownership of information and materials you submit. You grant ALCO a limited, non-exclusive right to receive, store, review, reproduce and use them as reasonably necessary to answer your request, operate and secure the Site, prevent abuse and provide a service you later authorize.

You represent that you have the right to submit the material and that doing so does not violate another person’s rights or obligations. Do not send passwords, private keys, payment-card data, protected health information, export-controlled information or similarly sensitive material through a general form. Ask for an approved secure delivery method if sensitive material is required.

Unsolicited ideas or general feedback submitted outside a written confidentiality agreement may be used to improve ALCO’s business or services without compensation or an obligation to adopt the idea. Personal information is governed by our Privacy Policy.

Access accounts, tickets and service instructions

ALCO Access provides features according to your account, organization, permissions and agreed services. Protect login and recovery links as credentials, use only your authorized account and notify ALCO promptly about unexpected access or personnel changes. Being able to open a feature does not grant authority to commit your organization to a purchase or instruct work outside your role.

Tickets, attachments, comments and email replies form part of the support record. Supply accurate information and only material you have authority to share. Ticket status, a dashboard total, an automated acknowledgement or an AI-generated response does not by itself confirm completion, approve a change, accept a new scope or promise a response time. Urgent issues should use the escalation method in your agreement.

Available billing, hosting and scheduling shortcuts can take you to another system. Review the destination and its notices. Access and destination sessions may end at different times; sign out of each system on a shared device.

ALCO Tools and generated results

Tools provides browser-based text, file and calculation utilities as available. Process only content you own or are authorized to use, and comply with applicable copyright, privacy and other rights. ALCO does not acquire ownership of your input or output merely because you use a tool; any third-party rights in the material continue to apply.

Check results before relying on them, keep an original copy and review a tool’s stated formats and limits. Conversion, calculation or formatting can change data, remove metadata, reduce quality or produce incomplete results. A checksum is not a guarantee that a file is safe. Tools is not a backup, secure-erasure service, regulated-data workflow or substitute for professional advice.

Published browser-based tools process inputs on your device without an automatic server-processing fallback. Browser compatibility, memory and file-size limits can prevent a job from completing. Downloads and clipboard results remain under your control. A coming-soon page is a preview, not a commitment to a release date or feature.

Hosting control panels and acceptable use

Use cPanel, WHM, Webmail and related hosting functions only for the accounts and systems ALCO has authorized. These tools can change DNS, mail delivery, certificates, files, databases, user access or backups. Confirm the target and understand the effect before making changes; request ALCO assistance if unsure.

Do not host unlawful material, distribute malware, send unsolicited bulk messages, access another customer’s data, bypass resource or access limits, or interfere with other services. Security testing requires the written authorization described above. Notify ALCO of suspected abuse or compromise through the agreed support channel.

Resource allocations, backup coverage, restore assistance, retention, monitoring, software maintenance, migration and service termination are governed by the applicable order and service agreement. A control-panel option or displayed status does not add a service commitment. WebPros/cPanel software use is subject to its applicable license terms, and enabled third-party products may have additional terms.

Stripe checkout, invoices and payment management

Use only payment methods and billing accounts you are authorized to manage. ALCO may direct you to Stripe-hosted invoices, payment pages or the customer portal. Review the payee, services, amount, currency, taxes and any recurring terms before confirming a payment or subscription action.

The accepted order, invoice, subscription authorization and service agreement establish prices, billing frequency, renewals, cancellation, taxes, refunds and any late-payment consequences. This page does not create a new fee, impose a blanket no-refund rule or authorize recurring charges. Mandatory rights remain unaffected. A change in Stripe does not necessarily cancel a separate ALCO service agreement; follow that agreement’s notice requirements and contact ALCO if the result is unclear.

Payment status and billing information may take time to synchronize between systems. Contact ALCO about an unexpected amount, failed payment, disputed charge or missing receipt. Never send full card details or bank credentials in an ordinary support message. Stripe-hosted functionality and optional services such as Link are subject to the applicable Stripe terms and notices presented to you.

AI assistance, insights and training videos

The public website assistant currently returns prepared ALCO answers; separate AI summaries help explain published content and service records. They may be inaccurate, incomplete or out of date. Review the underlying source and ask ALCO for a human review before acting on a consequential recommendation. AI output does not modify an agreement, approve access, authorize work, confirm a payment or guarantee a technical or business outcome.

Insights, training text and video walkthroughs are educational. Apply them only within your authorization and with appropriate backups and testing. Do not treat a training example as a command to change a production system. Featured video and preview availability can change; YouTube playback is subject to YouTube’s terms.

The chat and AI privacy notice distinguishes the assistant’s session handling from Google Gemini processing of selected summary source content. Do not submit secrets or information you lack permission to share.

Privacy and cookies

Our Privacy Policy explains what personal information the Site handles, why it is used and the choices available to you. Our Cookie Policy explains browser storage, security technology and optional analytics. Those policies form part of these Terms where applicable.

Third-party services and links

The Site may link to third-party websites or use third-party functionality such as social platforms, security controls, analytics or anti-abuse services. Third parties operate under their own terms and privacy practices.

A link does not mean ALCO controls, sponsors or endorses the third party or all content it publishes. ALCO is not responsible for third-party availability, security, accuracy, content or conduct. References to third-party products or trademarks are for identification or compatibility and do not transfer ownership rights.

Site availability, changes and status information

ALCO works to keep the Site accurate and available, but webpages may be changed, corrected, interrupted, restricted or removed without notice. We are not obligated to preserve or continue a particular public feature.

The status page at alcohq.com/status is operated by ALCO. Maintenance notices, status indicators and incident summaries can be delayed, partial or subject to correction and are informational. They do not create a contractual service level, expand the scope of an engagement or replace direct client communications. Contractual availability and support obligations, if any, appear only in the applicable signed agreement. Any offered alert subscription is a notification convenience, not an emergency channel or a substitute for monitoring your own systems.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless ALCO and its officers, employees and contractors from third-party claims, losses, liabilities and reasonable costs arising from your unlawful or intentionally abusive use of the Site; content you submit that infringes another person’s rights; your material violation of these Terms; or account use you knowingly authorized in violation of these Terms.

This obligation does not apply to the extent a claim results from ALCO’s negligence, willful misconduct or violation of law.

Restriction or termination of Site access

ALCO may restrict or terminate access to the public Site or a Site feature when reasonably necessary to protect the Site, users or third parties; investigate misuse; comply with law; or enforce these Terms.

Termination of website access does not automatically terminate a signed service agreement. Suspension or termination of contracted services is governed by that agreement. Provisions that by their nature should survive—including intellectual property, disclaimers, limitations, indemnification and governing law—will survive.

Governing law and venue

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law rules. To the extent a dispute concerning only the Site is not governed by a separate signed agreement, the parties consent to exclusive jurisdiction and venue in state courts located in Canyon County, Idaho, or—if federal subject-matter jurisdiction exists—the United States District Court for the District of Idaho.

Nothing in these Terms deprives a person of a protection that applicable law does not permit the parties to waive.

General provisions

These Terms and policies expressly incorporated into them are the entire agreement concerning use of the public Site. They do not replace or amend a signed agreement for professional services.

• Severability. If a provision is unenforceable, it will be enforced to the greatest lawful extent and the remainder will continue.
• No waiver. A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the matter identified.
• Assignment. You may not assign rights under these Terms in connection with misuse of the Site. ALCO may assign them as part of a merger, reorganization, sale of assets or transfer of Site operations.
• No special relationship. These Terms do not create a partnership, agency, employment relationship, joint venture or third-party beneficiary rights.
• Headings. Section headings are for convenience and do not change meaning.

Changes, notices and contact

ALCO may update these Terms to reflect changes in the Site, our practices or applicable law. The last-updated date identifies the current version. Material changes will receive reasonable notice on the Site or, where appropriate, through contact information associated with an account. Changes apply prospectively from their effective date. A website update does not silently amend a signed client agreement.