A qualified starting point
A designated contact reviews the request, available history and material risks, then confirms whether ALCO can accept the work, requires further discovery or should refer it to another specialist.
Practical IT support for a defined need
Ad Hoc / Break-Fix IT
Bring us a specific problem or project and we will define what ALCO can responsibly own, provide a scoped estimate or rate basis and match the work with the appropriate technical resource, subject to availability. You pay only for approved work; continuous monitoring, guaranteed response targets and responsibility for the broader environment require a separate agreement.
Practical IT support for a defined need
What is included
Remote or on-site troubleshooting scheduled according to availability
Defined repair, migration, installation and improvement projects
Written scope, assumptions and estimate or rate basis before work begins
The appropriate technical specialty, subject to availability
Change notes, findings and next steps for the work we perform
A straightforward path to Managed IT later, if recurring support becomes the better fit
Field response
When support required showing up
In 2025, some long-distance client work meant leaving late, traveling overnight and charging along the way so technical help could be on site when it mattered.
That history reflects ALCO’s willingness to meet clients where the work is. Today, on-site visits are planned around safe travel, coordinated scheduling and the right technical resource for the job.
Historical photographs from 2025. ALCO’s current field vehicle is a 2025 Toyota Camry Hybrid.
Service scope
What this engagement covers
Ad Hoc / Break-Fix IT covers a defined incident, repair, change or project accepted case by case. We first establish the symptoms, affected systems, access, urgency and business impact, then confirm that ALCO has the appropriate capability and a responsible way to proceed. Our responsibility is limited to the approved work and time window; this is not continuous management of the surrounding environment.
What you receive
Clear scope and pricing before work begins
You receive the proposed scope, assumptions, exclusions and either an estimate or a stated time-and-materials rate basis. Material changes are submitted for approval before additional work proceeds.
Work and handoff records
We record the changes made, validation performed, unresolved dependencies and recommended next steps, including the credentials or documentation needed for you or another provider to continue.
Delivery
How this service is delivered
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Triage the request
We review impact, history, access and immediate safety concerns. If diagnosis itself requires paid discovery, that boundary and rate are stated before the discovery begins.
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Agree scope and authority
The systems, task, schedule, estimate or rate, approval contact, backup expectations and stopping conditions are documented before changes are made.
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Resolve, validate and close
Our team performs the approved work, checks the result with the customer and records what changed. Additional findings are documented as options requiring separate approval.
Best fit
When to choose this service
- A specific workstation, server, network or cloud problem needs experienced help but does not justify an ongoing support agreement.
- An internal team needs temporary specialist capacity for a migration, installation, remediation or difficult piece of troubleshooting.
- A business is between providers and needs a clearly bounded task while retaining clear limits on responsibility for the broader environment.
- A defined engagement is preferred before considering a managed-service relationship.
Engagement
How pay-as-needed work proceeds
Describe the need
Tell us what is happening, what is affected, when it began and what access or documentation exists. We will be candid if the work is outside our capability or current availability.
Set the boundary
We identify the approved task, assumptions, exclusions, schedule and estimate or rate basis, including who may authorize a material change in direction.
Do and document
The appropriate technical resource completes the approved work as availability permits and records changes, findings and validation.
Choose what follows
The engagement can close cleanly, continue under a separately approved scope or lead to a Managed IT proposal if ongoing responsibility would serve you better.
Frequently engaged together
All services
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