Training & tutorials
What "Managed Hosting" Actually Includes
"Managed" is the most overloaded word in hosting.
AI summary
This text clarifies the definition of managed hosting at ALCO USA Inc., emphasizing that the term varies significantly across the industry and establishing a standard for evaluating provider service levels.
- Managed hosting definitions vary widely, ranging from basic server provision to 24/7 active monitoring.
- ALCO USA Inc. outlines its specific managed hosting parameters to ensure client transparency.
- The guide serves as a tool for clients to evaluate and hold hosting providers accountable to clear service standards.
- The scope of managed services defines what is monitored, who responds to issues, and what specific inclusions and exclusions apply.
About this training
"Managed" is the most overloaded word in hosting. It can mean a full team watching your site around the clock, or it can mean nothing at all beyond a server that exists.
This goes through what it means at ALCO specifically — what is monitored, who responds, what is included and what is not — so you can hold any provider, including us, to a straight answer.
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Talk with ALCO about how this guidance applies to your organization, your systems and the support your team needs.