How can we help?
Straight answers from the ALCO team on support, accounts, security, websites and the technology that runs your business.
- 15categories
- 199answers
- 19video guides
- 47articles
Browse by topic
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Getting started
How to reach us, what to expect and how working with ALCO begins.
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Help desk & repairs
Support requests, break-fix work, Apple repair and board-level fixes.
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Microsoft 365
Outlook, Teams, OneDrive, SharePoint, licensing and admin.
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Google Workspace
Gmail, Drive, shared drives, Calendar and Workspace admin.
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Security & compliance
Passwords, two-step sign-in, phishing, EDR and compliance readiness.
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Devices & asset management
Laptops and phones under management, lifecycle, inventory and setup.
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Backup & recovery
Backups, restores, disaster recovery and getting data back.
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Websites & marketing
Website care, WordPress, online stores, CMS platforms and ads.
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Hosting & cloud
Managed hosting, hosted apps, QuickBooks hosting and cloud moves.
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Domains, DNS & email delivery
Domain ownership, DNS records, SPF, DKIM, DMARC and spoofing.
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Networking & Wi-Fi
Office networks, UniFi, Wi-Fi, cabling, VLANs and cameras.
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Phones & mobile
Business phone systems, VoIP, mobile lines and number ports.
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Buying technology
Procurement, IT advice, providers we resell and choosing vendors.
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AI & automation
AI features, private AI, workflow automation and how ALCO uses AI.
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Training & learning
Staff training, video tutorials, free tools and the Learning Center.
Popular questions
Asked most often
- How do I get help from ALCO?Getting started
- What is myALCO?Getting started
- Can you tell if an email is fake?Security & compliance
- Will enforcing DMARC break our newsletters or invoices?Security & compliance
- Who owns the tenant?Microsoft 365
- Can you move us from Microsoft 365?Google Workspace
- Is Microsoft 365 or Google Workspace not already backed up?Backup & recovery
- Who owns the domain if ALCO registers it?Domains, DNS & email delivery
- Is a diagnosis free?Help desk & repairs
- Can ALCO see our passwords?Hosting & cloud
- Which phone system do you deploy?Phones & mobile
Video guides
- Site Tour: What ALCO Does and Where
- One Team For Your Technology
- The ALCO Learning Center: Free Training for Your Team
- Checking Service Status in Under a Minute
- How to Read a Provider's Incident History
- Investigating Suspicious Email: How to Read the Headers
- Is This Website Dangerous? Check Before You Click
- You Got a Data Breach Letter. Here's What It Actually Means
Still need a hand?
A person answers, around the clock, holidays too.