Service designed around ownership and follow-through.
Technology support is most useful when responsibility is clear. ALCO combines engineering, documented operating processes and responsive communication so clients can see what is supported, how it is protected and who owns the next action.
Experienced support without unnecessary handoffs
Requests reach a team equipped to troubleshoot and resolve them, with clear escalation paths when specialist expertise is needed. Managed-service response is measured and reported against contracted targets.
Monitoring built into managed service
Supported systems are monitored continuously. Actionable alerts enter our support workflow automatically so the team can respond before a user needs to report the issue.
Efficiency by design
Routine work is automated to improve consistency, reduce avoidable effort and keep engineering time focused on higher-value needs.
Clear operations and reporting
Scope, pricing, tickets, invoices and material changes are documented so clients can see what is included, what was completed and what comes next.
Security built into the service
Core hardening, monitoring and documentation practices are included across engagements, with additional controls defined where regulatory or contractual requirements apply.
Documented service delivery
Current documentation, defined workflows and clear escalation paths help keep service consistent as environments and requirements change.
Response targets belong in the agreement.
Managed-service response is measured against contracted targets. Pay-as-needed work is scheduled around engineer availability, and that difference is made clear before work begins.
Supported estates can be monitored continuously, with actionable alerts entering the same owned support process used for client requests. Priority, service windows and escalation paths remain documented instead of being inferred during an incident.
Managed service
Contracted response targets, continuous monitoring where scoped and an established escalation path.
Project and ad-hoc work
Defined scope, scheduled engineering availability and approval before work outside the agreement begins.
Built to standards our regulated clients are audited against
Healthcare, government and financial clients set the bar for how we operate. Every client gets the same controls, whether their sector requires it or not.
HIPAA aligned
Protected health information handled, logged and encrypted to the Security Rule.
CMMC practice
Documented change control and evidence trails for defense-adjacent work.
SOC 2 controls
Access control, monitoring and change management mapped to the Trust Services Criteria.
PCI DSS scope
Cardholder environments segmented, hardened and kept out of general infrastructure.
NIST CSF
Identify, protect, detect, respond and recover — used as our assessment framework.
Encrypted throughout
TLS everywhere, AES-256 at rest, credentials sealed and every reveal audited.
These are the frameworks we operate against and can evidence for your auditor. Where a client requires a formal attestation report, we support their assessment rather than claim one of our own.
Common questions
How do I raise a support request?
What does a managed agreement actually cover?
Do you work with organizations outside the United States?
How quickly will someone respond?
Do you take on every client who approaches you?
What happens to our documentation and credentials if we leave?
- The client area
Everything ALCO does for you, in one place.
Requests, your team, invoices, documents, shared credentials and sign-in security. One sign-in, any device. Take the tour.
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