Technology that supports client work
Professional firms depend on email, documents and business applications throughout the working day. ALCO helps keep these systems organized, secure and supported so your team can focus on clients.
We review how people work across offices and remote locations, then define the support, access controls and recovery arrangements the firm needs. Technology planning follows your hiring, application and growth priorities.
How ALCO can help.
Identity and Microsoft 365
Account lifecycle, role-based access, multi-factor authentication, mail security, shared resources and external-sharing settings.
Devices and daily support
Standard workstation setup, endpoint protection, supported-software patching, inventory and a documented path for staff to request help.
Office and remote connectivity
Firewalls, business Wi-Fi, network segmentation, secure remote access and coordination with internet and phone providers.
Backup and recovery
Protected copies of agreed systems and data, retention matched to business needs, restore checks and a written recovery order.
Vendor and asset coordination
A current inventory of equipment, applications, renewals, support contacts and technical dependencies for line-of-business systems.
Security records leadership can use
Plain-language risk tracking, access and change records, and evidence for client security reviews without representing readiness as a certification.
A clear plan from the start.
- 01Understand the firmMap users, devices, applications, client-data locations and vendor responsibilities, including the recurring issues that interrupt billable work.
- 02Address the prioritiesAgree the immediate access, support and backup work. Check a representative restore and establish a clear route for staff to request help.
- 03Plan ongoing improvementsPrioritize remaining work around hiring, renewals and office changes, with owners, maintenance windows and review points agreed in advance.
Scope and responsibilities
Supported systems, response targets and charges are defined in the agreed scope. Projects and work outside that scope are identified separately.
Services that matter most here.
The ALCO services this sector asks for first. Every one has its own page.
- Help DeskPractical IT support that keeps your team working, with every request tracked and clear updates from first response through to resolution.Learn more
- Google WorkspaceGmail, Drive, Calendar and the admin console, run by people who answer.Learn more
- Microsoft 365Exchange, Teams, SharePoint, Entra ID and Intune, without the runaround.Learn more
- Backup and disaster recoveryBackups you have actually seen restored.Learn more
- Email securityEmail that is authenticated, filtered and watched.Learn more
- Website careA website that stays up, updated and backed up.Learn more
- Break-fix supportNo contract? Call anyway. We can still help.Learn more
- Hardware and licensingThe right hardware and licences, bought once, set up before they arrive.Learn more
- The client area
Everything ALCO does for you, in one place.
Requests, your team, invoices, documents, shared credentials and sign-in security. One sign-in, any device. Take the tour.
Tour myALCO - New · Our work
See the sites we have built.
A newspaper rebuilt headless, a parts storefront, two Boise nonprofits, a crochet brand and our own site. Every screenshot is the full page, scrolling live.
Browse our work
