- 42,723*
- tickets closed
- 1,221*
- sites hosted
- 24/7
- help desk, holidays too
- 1
- accountable team
* Figures based on data as of October 19, 2026.
IT support for Idaho Falls businesses.
Many Idaho Falls organizations handle work where security is not optional: engineering firms supporting federal research, clinics holding patient records, and producers whose operations stop when a network does. They need IT that is documented, monitored and able to show its controls on request.
We manage endpoints, servers, Microsoft 365, networks and backups remotely, with patching on a schedule you approve and a help desk staffed around the clock. For firms with federal or healthcare obligations, we keep the evidence an assessor will ask for, and we schedule on-site work in advance rather than leave you waiting.
What we deliver in Idaho Falls.
How we support Idaho Falls from Caldwell
ALCO is based in Caldwell, and we support Idaho Falls businesses the way we support clients across Idaho and beyond: remotely, with a staffed help desk and the same continuous monitoring our Treasure Valley clients receive. Microsoft 365, security and backups are managed identically wherever you are; when work genuinely needs hands on hardware, we schedule a visit or coordinate a vetted local technician.
- 01Tell us what runs your businessA short call about your systems, your people and what keeps going wrong. No audit fee, no obligation.
- 02We connect and documentMonitoring, patching and backups go on every device remotely, usually within days, with documentation you can read.
- 03Then you call one numberEvery request goes to the same help desk, answered around the clock, with the engineer who already knows your setup.
- New · Our work
See the sites we have built.
A newspaper rebuilt headless, a parts storefront, two Boise nonprofits and our own site. Every screenshot is the full page, scrolling live.
Browse our work - The client area
Everything ALCO does for you, in one place.
Requests, your team, invoices, documents, shared credentials and sign-in security. One sign-in, any device. Take the tour.
Tour myALCO
Clients we’ve worked with
We’ve worked with businesses, nonprofits and community organizations on managed hosting, website development and everyday IT support. These are some of the current and past clients we’ve supported, each with different systems, priorities and people. Explore their stories to see what working with ALCO looks like.
Questions Idaho Falls businesses ask.
Do you actually come on site in Idaho Falls?
Yes, by appointment. ALCO is based in Caldwell, so Idaho Falls is supported remotely day to day. Almost everything is resolved without a visit; when hardware needs hands on it, we schedule a trip or coordinate a vetted local technician.
What does a help desk plan cost?
Help desk plans are priced per person per month; hosting and developer plans are priced separately. We scope every engagement directly, so tell us your headcount and systems and you get a written estimate, usually the same business day.
Can we keep the systems we already use?
In almost every case, yes. Microsoft 365, Google Workspace, your line-of-business software and your existing hardware stay; we take over the monitoring, patching, backups and support around them.
How fast do you answer?
The help desk is staffed 24 hours a day, including holidays. Calls are answered by a person, and most tickets are picked up within minutes rather than hours.
Is there a long contract?
Plans run month to month after an initial three-month term. There is no multi-year lock-in, and you keep your documentation if you ever leave.
Life at ALCO, every day.
Tips, client stories and the team behind the help desk, posted daily.
