- Estimate
- in writing before we open anything
- Your data
- stays on the device whenever possible
- Tested
- every function checked before handover
- Business
- fleets handled through the help desk
The repairs we do most.
- 01
Screens
Cracked glass, dead touch, lines and black spots on iPhone and iPad. Replaced and tested for touch, True Tone and Face ID where applicable.
- 02
Batteries
The phone that dies at 40 percent. New battery, health reset, charging verified.
- 03
Charging ports
Loose, lint-packed or dead Lightning and USB-C ports cleaned or replaced.
- 04
Cameras and buttons
Rear and front cameras, power and volume buttons, speakers and microphones.
- 05
Water damage assessment
Honest inspection of what the liquid reached, what can be saved and whether it is worth it. We tell you before you spend.
- 06
Apple Watch
Screens and batteries on supported models, with a straight answer when a model is not worth repairing.
Drop-off to pickup.
- 1
Bring it in or open a ticket
Walk in, book a time, or send it with a help desk ticket if you are a client. Tell us the passcode only if the repair needs it.
- 2
Diagnose and quote
We check the device and give you a written estimate with the parts and the time. Nothing is opened until you say yes.
- 3
Repair and test
The repair, then every function tested: touch, cameras, speakers, sensors, charging, water seals where applicable.
- 4
Pick up
You get the device back, the old part if you want it, and a note of what was done.
Before you come in.
A backup, if you can
We preserve data on the device, but a backup to iCloud or a computer is the only guarantee. We can help with it.
Your passcode, for some repairs
Testing a screen or camera needs the device unlocked. We ask only when needed and never keep it.
Find My off, if you can
Some repairs need Activation Lock off. We walk you through it.
The charger and the case
Useful for testing charging, and the case tells us how the phone lives.
Questions people ask.
Is ALCO an Apple authorized repair provider?
No. ALCO is an independent repair service. We tell you which parts we use and what that means for your device before you decide.
Will I lose my data?
For screens, batteries, ports and cameras, no. The data stays on the device. For water damage or board-level faults we tell you the risk before starting.
How long does it take?
Many screen and battery repairs are done the same day when the part is in stock. We give you a time with the estimate.
Do you repair Macs too?
Yes. MacBook screens, batteries, keyboards and storage, plus board-level work through our advanced repair service.
Can our business send a batch?
Yes. Fleet repairs run through the help desk with a ticket per device and a single invoice.
- The client area
Everything ALCO does for you, in one place.
Requests, your team, invoices, documents, shared credentials and sign-in security. One sign-in, any device. Take the tour.
Tour myALCO - New · Our work
See the sites we have built.
A newspaper rebuilt headless, a parts storefront, two Boise nonprofits and our own site. Every screenshot is the full page, scrolling live.
Browse our work
Clients we’ve worked with
We’ve worked with businesses, nonprofits and community organizations on managed hosting, website development and everyday IT support. These are some of the current and past clients we’ve supported, each with different systems, priorities and people. Explore their stories to see what working with ALCO looks like.
