- 1
- number that follows you: desk, laptop, mobile
- Ported
- your existing numbers, with a fallback while they move
- Teams
- Phone for Microsoft 365 teams
- 24/7
- help desk for the phones too
What is included.
What ALCO does for you under phones, in plain terms.
The right system for you
Microsoft Teams Phone if you live in Teams, a cloud phone system if you do not. We will tell you plainly which fits and what it costs, not sell the one with the biggest margin.
Number porting without a gap
Your existing numbers move on a date we plan with the carriers, with calls forwarded during the switch so nobody rings an empty line.
Auto-attendant and routing
Menus, business hours, holiday schedules, ring groups, queues and overflow set up around how customers actually reach you.
Desk phones and softphones
Desk phones where people want them, the app on laptops and mobiles everywhere else, all on one number per person.
Voicemail to email and texting
Voicemail transcribed into the inbox. Business texting where the platform supports it, so customers can text the office number.
Call quality on your network
We check the internet connection and the Wi-Fi, prioritise voice traffic, and fix the router before you blame the phones.
Emergency calling done right
Verified addresses for every site and remote user, so a 911 call from a laptop goes to the right place.
Moves, adds and changes
New hire, new office, new schedule: a call to the help desk, not a visit from the phone company.
Integrations
Teams, Google Workspace and your CRM where they support it. Twilio for the automated calls and texts your own systems send.
How it works.
Four steps, each one written down as we go.
- 1
Map how calls flow
Who calls, who answers, when, and what happens when nobody can. We write the plan before touching anything.
- 2
Pilot
A few users on the new system while the old one keeps ringing. Routing, devices and quality checked for real.
- 3
Port and switch
Numbers move on the agreed date with forwarding in place. We watch inbound and outbound calls on the day.
- 4
Run and tune
Schedules, greetings and users change through the help desk. Quality is monitored and tuned.
Who this is for.
Offices with an old phone box in the closet
The PBX that only one retired technician understands. It is time, and it is cheaper than you think.
Teams already on Microsoft 365
Teams Phone puts calling in the app your people already have open, with no second system to learn.
Hybrid and multi-site teams
The front desk, the warehouse and the person working from home all answer the same main number.
Questions people ask.
Which phone system do you deploy?
Microsoft Teams Phone for Microsoft 365 clients, and a cloud phone system for everyone else. We choose it with you based on how your calls flow, the devices you want and your budget, and we put the choice and the price in writing.
Can we keep our numbers?
Yes. Porting is standard. The carriers set the timing, usually a couple of weeks, and we keep calls forwarded so there is no gap.
Do we need new internet?
Usually not, but we test before promising. Voice needs a steady connection more than a fast one, and we set up the router to prioritise it.
What about faxes and alarm lines?
We find every line that still matters, including the fax, the alarm panel and the elevator phone, and make a plan for each before anything is cancelled.
Who do we call when a phone breaks?
The ALCO help desk, 24/7. The phones, the computers and the network are one team's problem, which is the point.
- The client area
Everything ALCO does for you, in one place.
Requests, your team, invoices, documents, shared credentials and sign-in security. One sign-in, any device. Take the tour.
Tour myALCO - New · Our work
See the sites we have built.
A newspaper rebuilt headless, a parts storefront, two Boise nonprofits and our own site. Every screenshot is the full page, scrolling live.
Browse our work
Clients we’ve worked with
We’ve worked with businesses, nonprofits and community organizations on managed hosting, website development and everyday IT support. These are some of the current and past clients we’ve supported, each with different systems, priorities and people. Explore their stories to see what working with ALCO looks like.
