The first voice you hear. The last to let go.
Carly Leveille is VP & Operations Manager of ALCO USA Inc and the first point of contact for most ALCO clients. She runs intake and scheduling from the Caldwell, Idaho office: every request is logged as it lands, routed to the right person and followed up until it is closed.
Carly joined ALCO in March 2026 with a background in customer service. That work shaped how she handles a request: listen before deciding what someone needs, speak in plain language, keep your word and never let silence become the client’s problem. She is studying at Brigham Young University–Idaho alongside the role.
ALCO is a family business. Carly and Adam Leveille run it together, which means the person who takes your call is also one of the owners who answers for the result.
What Carly does for clients.
Five jobs, every day, so that nothing slips between the cracks.
- 01Intake. Takes the call, email or myALCO request, asks the right questions and records what matters: what changed, who is affected and how urgent it is.
- 02Scheduling. Books calls, visits and maintenance windows around your working day, and keeps the ALCO calendar honest.
- 03Routing. Sends each request to the engineer or partner best placed to act, with the details they need to start without asking twice.
- 04Follow-up. Watches every open request and chases anything that has gone quiet, on our side or yours.
- 05Client experience. Makes sure you get an acknowledgement when a request arrives, a realistic expectation instead of an easy promise and a clear explanation when the loop closes.
How to reach the help desk.
Carly’s team answers around the clock, holidays included. Pick whichever way suits you.
Call
+1 (208) 391-7176, 24 hours a day, 365 days a year.
Call the help deskinfo@alcohq.com. Every message opens a request and gets an acknowledgement.
Send an emailmyALCO
Raise and track requests, see who is working on them and read every update in one place.
See the myALCO tourBook a call
Pick a time that suits you and Carly will make sure the right person is on the line.
Book a callMore about ALCO.
About ALCO
A family business with professional standards. Meet the whole team.
About ALCOAdam Leveille
Founder, President & Lead Consultant. The engineering side of the family.
Adam’s profileWelcoming Carly to ALCO
Adam’s note from March 2026 on why her role matters and what she brings.
Read the announcementService Daemon
The automated system that sends ALCO’s notices. Software, not a person.
How it works