Christopher Gaston
External Engineer, Onsite Support
External engineer
Onsite support for ALCO clients, scheduled and tracked by the ALCO help desk.
Christopher works with ALCO as an external engineer for onsite support. When a request needs someone at your location, ALCO’s help desk schedules the visit and Christopher does the hands-on work.
The work
What Christopher does.
- 01Installs. New workstations, printers, access points and other equipment set up and checked in place.
- 02Hardware. Swaps, repairs and upgrades for the machines your team relies on.
- 03Networking. Cabling, switches, Wi-Fi and the physical side of keeping your office connected.
- 04In-person troubleshooting. The problems that cannot be fixed over a remote session.
One request, one owner
How it works with ALCO.
Every visit starts and ends with the ALCO help desk. You raise the request with ALCO, ALCO decides whether a visit is needed, schedules it and keeps the request updated, and the work Christopher does is written up in that same request.