Backup & recovery

The service is resilient; your data in it is not backed up for you. Deleted items age out, retention policies are not restores, and a compromised account can empty a mailbox. We back it up separately.

On a schedule we agree per system, typically quarterly for the important ones, and every restore we do for a real request counts as evidence too. You can see the results.

Off the source machine and, for ALCO-hosted systems, off-site in the United States. For other systems we agree the destination with you and write it in the plan.

Backup is the copy. Disaster recovery is the order you bring things back in, where you run them while the office is down, who does what, and how long it takes. We write that down and rehearse it.

Yes. We review what you run, keep what is sound, fix what is not, and add the test restores and the runbook that are usually missing.

No, and nobody honest will promise that. Logical problems, deletions, formats, corrupt systems, usually recover well. Physical failures depend on the damage. We tell you our assessment before any paid work starts.

Not on the affected drive. Installing or writing anything to it can overwrite what you want back. If you must try, image the drive first or call us.

The assessment is quick and we quote in writing before recovery starts. Lab recovery for physically damaged drives costs more and we tell you that up front rather than after.

Yes. One technician, an offline working system, a written record, and the working copy wiped when you have confirmed the return. We will sign your confidentiality agreement if you have one.

Power it off now and leave it off. Clicking usually means a mechanical fault, and every spin can make it worse. That one is likely a lab job, and we will help you with it.