Getting started

Call or text (208) 391-7176 at any hour, email info@alcohq.com, or open a request in myALCO, the ALCO client area. Every request is tracked from first response to resolution.

The help desk is staffed 24 hours a day, including holidays, and calls are answered by a person. The Caldwell office is open Monday to Friday, 9 AM to 5 PM Mountain Time.

myALCO is the client area: one sign-in for your support requests, your team, invoices, shared documents and credentials, how-to guides and live service status.

The help desk is staffed 24 hours a day, including holidays. Calls are answered by a person, and most tickets are picked up within minutes rather than hours.

Across the Treasure Valley, yes: ALCO is based in Caldwell and schedules on-site visits locally. In Eastern Idaho we support you remotely and schedule visits. Elsewhere we work remotely and coordinate a vetted local technician when hardware needs hands on it.

Help desk plans are priced per person per month; hosting and developer plans are priced separately. We scope every engagement directly, so tell us your headcount and systems and you get a written estimate, usually the same business day.

In almost every case, yes. Microsoft 365, Google Workspace, your line-of-business software and your existing hardware stay; we take over the monitoring, patching, backups and support around them.

Plans run month to month after an initial three-month term. There is no multi-year lock-in, and you keep your documentation if you ever leave.

ALCO USA Inc. is based at 702 E Chicago St, Caldwell, Idaho. The company started in 2021 and supports organizations across North America.