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Websites & marketing

Website care, WordPress, online stores, CMS platforms and ads. 33 answers from the ALCO team.

Website care

About this service
Do we have to move hosting to you?

No. We care for sites where they are. If the host is the problem, we will say so and quote the move. Sites on ALCO hosting get Cloudflare Enterprise and nightly off-site backups as standard.

What counts as a small change?

Content, images, prices, a new page from copy you send, a plugin setting, a form field. Anything that takes a person under an hour or so. Bigger work is quoted separately and you decide.

What happens when an update breaks the site?

We roll back to last night's backup, find the plugin or theme responsible, and fix or replace it. You usually hear about it after it is solved.

Can you care for a site that is not WordPress?

Yes. Custom PHP, static sites, Shopify-connected sites and most frameworks. We review it first and tell you honestly what we can and cannot do.

Who owns the site?

You do, always. Logins, domain and hosting stay in your name, and if you leave we hand over everything with documentation.

WordPress hosting

About this service
Can you move my existing WordPress site?

Yes. We copy the files and database, bring it up on the ALCO server, check it with you, then switch DNS in a window you approve. The old host stays live until you sign off.

Do I keep my admin access?

Yes. It is your site. We hold an administrator account for updates and support, and every change we make is logged.

What about plugins you do not like?

We will tell you if a plugin is abandoned, insecure or slow, and suggest a replacement. We do not remove anything without agreeing it with you.

Is WooCommerce included?

WooCommerce stores get their own page and a few extra checks around checkout and payments. See WooCommerce hosting.

What does it cost?

Managed hosting plans are on the pricing page. A migration is quoted in writing after we see the site.

WooCommerce hosting

About this service
Can you move my store without losing orders?

Yes. Orders, customers and products are copied, the store is checked on the ALCO server, and the switch happens in a quiet window with the old store kept until you sign off.

Do you handle PCI?

Card details are handled by your payment provider, not stored on the site. We keep the platform patched, behind the firewall and backed up, and we can supply what your provider's questionnaire asks for.

Will the site stay fast with a big catalogue?

Yes, with proper caching, a tuned database and a server that is not shared with strangers. Large catalogues are planned for, not discovered.

Can you build the store too?

Yes. See the James Duff Inc project, and the developer services page.

Drupal hosting

About this service
We are still on Drupal 7. Can you help?

Yes. Drupal 7 is past end of life. We assess the site and content model, plan the migration to a current release, and run it on a staging copy before anything goes live.

Do you support Drupal developers we already use?

Yes. Your developers get a staging environment, deployment access and someone to talk to about the server. We host and run it; they build on it.

How fast are security updates applied?

Drupal security advisories are applied the day they are published, on staging first when the change is large, then production.

Can it sit behind our own domain and certificate?

Yes. Your domain, your DNS in your name, certificates renewed automatically.

Magento hosting

About this service
Open Source or Adobe Commerce?

Both run on the ALCO server. Adobe Commerce licences come from Adobe; we host and run the platform under that licence.

Can you move a store from another host?

Yes. Database, media and configuration are migrated to staging, checked with a test order, then switched in a quiet window.

Is Magento overkill for us?

Sometimes. If a WooCommerce store would do the job for less, we will say so. See WooCommerce hosting.

Do you handle the PCI questionnaire?

Card data is handled by your payment gateway. We keep the platform patched and behind the firewall, and supply what the questionnaire asks about hosting.

Joomla hosting

About this service
Can you move our Joomla site?

Yes. We copy it, bring it up on the ALCO server, check it with you and switch DNS in a window you approve.

Should we move to WordPress instead?

If it would serve you better we will say so, with the cost. Many Joomla sites are fine where they are.

Who applies the security updates?

ALCO, on a schedule, with critical ones applied the day they land.

Ghost hosting

About this service
Can you move us from Ghost(Pro), Substack or WordPress?

Yes. Content and members are imported to a staging copy, checked, then the domain is switched.

Do we own our subscriber list?

Yes. It lives in your Ghost database on the ALCO server and in backups you can ask for.

Who sends the email?

Ghost sends newsletters through an authenticated email provider we configure for your domain.

Managed advertising

About this service
Who owns the ad accounts?

You do. They are created in your name with your billing. ALCO is added as a manager and can be removed at any time.

What is the minimum budget?

It depends on the market and the goal. We tell you honestly what a budget can and cannot do before you commit to it.

Do you guarantee results?

No. Anyone who does is guessing. We guarantee honest tracking, weekly attention and a report you can understand.

Can you work with our existing site?

Yes. We will tell you if the landing experience is holding the ads back, and we can build pages on ALCO hosting that fix it.

Do you also do SEO and social posting?

We handle organic search work and social content for clients too. Ads are the paid part. Ask and we will scope the mix that fits.

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