Help desk & repairs

No. Anyone can call. We ask for a name, a callback number and a card on file for hourly work, and we send a written estimate before starting.

An hourly rate with a written estimate up front, remote or on site. We tell you the rate when you call and before any work starts.

Remote help usually starts within minutes. On-site visits in the Treasure Valley are scheduled the same or next business day depending on urgency.

We will tell you when a plan would have saved you money, once, in writing. Then we leave it with you.

Yes. The help desk is staffed 24 hours a day, every day, holidays included.

No. ALCO is an independent repair service. We tell you which parts we use and what that means for your device before you decide.

For screens, batteries, ports and cameras, no. The data stays on the device. For water damage or board-level faults we tell you the risk before starting.

Many screen and battery repairs are done the same day when the part is in stock. We give you a time with the estimate.

Yes. MacBook screens, batteries, keyboards and storage, plus board-level work through our advanced repair service.

Yes. Fleet repairs run through the help desk with a ticket per device and a single invoice.

Diagnosis is quoted as its own step so you know the cost before we open the device. If you go ahead with the repair, we tell you how the diagnosis fee is treated.

No. Nobody honest can. We tell you the odds after diagnosis and we stop if the risk to the data outweighs the chance.

Apple, most PC laptops, Android phones and the main game consoles. Ask about anything else.

Longer than a screen. Parts may need ordering. The estimate includes a time, and we update you if it changes.

No. ALCO is an independent repair service. Board-level repair is not something authorized channels offer; a replacement is.